Why Amazon.com Rocks (and How I Got a Free Kindle Fire)
Often times when you are turned down, the next best thing is to try again. This was my experience recently with Amazon.com. A Kindle Fire magically appeared on the doorstep, along with another order that I had placed. I immediately thought the Kindle Fire was an unexpected gift from someone. I found otherwise after a conversation with a Customer Service rep. Of course, I asked whether I could hold onto the Kindle Fire. They requested that I send it back.
The next day, I emailed Amazon and asked them the same question. Sure enough, they requested that I keep the Kindle Fire (+ a nice leather case)! I went from satisfied customer to Amazon evangelist.
Email reply from Amazon.com:
Thanks for letting us know that you have received a kindle fire sent accidentally by Amazon.com to you.
I really appreciate your honesty.
Further, I request you to please keep that kindle, as you don’t want to return that kindle, as a new year gift from Amazon.com, there is no need to pay the half cost of $100 for it.
…
I hope this helps!We look forward to see you again soon.
Thanks for choosing Amazon.com.
Lessons learned: Don’t be afraid to ask a question. Investing in a customer = investing in your business. And, who knows will what will come along with your next $10 order from Amazon.com.











